1. How to get the samples?
We will ship the samples to you by DHL, UPS, FEDEX, OR EMS after you confirmed what you need. Door to door service! You will get your lights at your home.
2. Are samples available for test?
Yes, samples are available, you know samples speak louder than what we say!
No risk for you to take big order without knowing the clear idea of what our products are.
The low defect rate and good quality control process to support our best after-sale service.
3. How to ship your order?
We usually ship small order by air. There are many international couriers for your option, such as DHL, FedEx, UPS and China EMS. If you already have account with DHL, UPS or other couriers, you can advise us in advance and then we can send the goods under your account.
We usually ship large orders by sea. In general, the ocean shipment will spend more days than by air. So the shipping way is subject to your demand in advance. And customs clearance paperwork and procedures will be handled by the forwarder. In case of any additional documentation, Lowcled will assist the forwarder with it as much as possible.
4. How to track your order during shipment?
For small order shipped by international courier (UPS/DHL/FedEx/EMS), Lowcled will send you tracking No. after samples went out, you can check the order status on courier's website. For Large orders shipped by sea, you can check with your shipping agent.
5. Why can we give you 3 years warrant time?
We have the special design to protect the LEDs. You know the LEDs cost more.
Most problem can be solved with very little cost. So we can give the customers 3 years warranty time.
6. How to pay LOWCLED?
For small order (less than US$1000) or sample order, please pay us via Western Union. Please send email to sales@lowcled.com for details.
For large orders, we would like to recommend T/T; We usually collect 40% of total amount as deposit, and collect the balance before shipment. Please send us the copy of remittance slip once the payment is done, so we can check with our bank and confirm to you once the payment arrive LOWCLED account.
